Refund policy

RETURN AND REFUND POLICY

YOUR 14-DAY RIGHT TO CHANGE YOUR MIND
You have 14 days from the day your order is delivered to cancel it, for any reason, without giving one. Once you have told us, you have a further 14 days to send the item back.

To cancel, email alin.linksxxx@gmail.com with your order number. A short message is enough — the model form at the bottom of this page is available if you prefer it, but you do not have to use it.

CONDITION OF THE ITEM
Please send the toy back complete, with the keychain ring attached. It ships to you in a padded bubble bag rather than a retail box, so any packaging that protects it in the post is fine — you do not need to keep the original bag.

You are welcome to open the package and handle the toy to see what it is and how it works, exactly as you would in a shop. That never affects your refund. If the item comes back damaged beyond that kind of ordinary handling, we may reduce the refund to reflect the loss in value.

WHO PAYS THE RETURN POSTAGE
You do, for a simple change of mind. We recommend a tracked service, because until the parcel reaches us it is your responsibility.

If the item is faulty, damaged or not what you ordered, we pay the return postage. See below.

HOW AND WHEN YOU GET YOUR MONEY BACK
We refund within 14 days of receiving the item back, or of you showing us proof that you sent it, whichever comes first.

The refund goes to the payment method you used and includes the standard delivery cost you paid at checkout. We do not charge a restocking fee and we do not deduct anything for handling.

FAULTY, DAMAGED OR WRONG ITEMS
If your toy arrives broken, does not work, or is not the shell you ordered, email us a photo. We will send a replacement or refund you in full, whichever you prefer, and we cover the return postage.

This is separate from the 14-day cancellation right and lasts much longer. Goods sold to consumers in the European Union and the United Kingdom carry a legal guarantee of conformity of at least two years, and nothing in this policy limits it.

IF YOUR PARCEL NEVER ARRIVES
If your order has not arrived 30 days after dispatch, get in touch. You choose: a free replacement or a full refund. You do not need to chase the carrier yourself.

EXCHANGES
Decided you want a different shell? The quickest route is to cancel this order for a refund and place a new one, so you are not waiting for two journeys in a row. Email us and we will make sure the timing works out.

MODEL CANCELLATION FORM
Complete and return this form only if you wish to withdraw from the contract.

To PIXPET, Moycullen, Co. Galway, H91 V3A4, Ireland, alin.linksxxx@gmail.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature (only if this form is sent on paper):
Date: